Privacy
Policy

We collect information you provide directly, such as your name, email address, phone number, account credentials, ZIP code, vehicle details, trade-in information, financing inquiries, messages, and uploaded documents.

We also collect information automatically when you use Carnkey, including device type, browser, IP address, pages viewed, referral URLs, cookies, and similar usage data.

If you use location-enabled features, we may process approximate or precise location data with your permission to show nearby listings or personalized deals.

We use personal information to operate the Platform, create and manage accounts, display listings, process requests, facilitate communication between buyers and sellers, provide customer support, and improve our services.

We may use your information to send service-related notices, respond to inquiries, prevent fraud, enforce our Terms, and—where permitted—send marketing communications. You can opt out of promotional emails using the unsubscribe link in those messages.

We share information with dealers, sellers, lenders, insurance partners, rental providers, inspection partners, and other service providers when you request a service or initiate contact through Carnkey.

We use vendors for hosting, analytics, payment processing, email delivery, customer support, and advertising measurement. These providers may access information only as needed to perform services for us.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

Carnkey uses cookies and similar technologies to remember preferences, keep you signed in, measure performance, and deliver relevant content. Some cookies are essential; others help us understand usage or support advertising.

You can manage cookies through your browser settings. Limiting cookies may affect certain features such as saved cars, sign-in persistence, or personalized recommendations. See our Ad Choices page for more on advertising preferences.

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and how it is used.

We implement administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, as well as the right to object to some uses or request portability.

You can update account details in your profile, manage saved listings, and contact us to exercise privacy rights. We may need to verify your identity before fulfilling a request.

Carnkey is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.

Carnkey is operated in the United States. If you access the Platform from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other countries where we or our vendors operate.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date on this page. Material changes may also be communicated through the Platform or by email where appropriate.

If you have questions about this Privacy Policy or our data practices, contact dealer support listed on the sign-in page or use the support options available on Carnkey.com.